The license requires every player to be identified, and most checks finish in about 34 hours once the papers arrive.
Six short lines settle who runs the check, how long it takes and who to ask.
Most failed checks come from glare and cropped edges, not from the player's record.
Keep this list beside you while you photograph each paper, so nothing gets sent twice.
Your Name Does Not Match. Details on the paper must match what you entered at sign-up, so a shortened first name or a maiden name will stall the review. Use your full legal name as printed Update your profile before you re-upload
My Bill Is Too Old. Address proof ages out quickly, and a bill from months back no longer shows where you live, so the review team returns it unread. Send a bill issued recently Check the date before you upload
Was My Photo Too Blurry? When a corner, a signature or an expiry date falls outside the frame, the reviewer cannot confirm the paper is genuine and complete. Lay it flat on a dark surface Reshoot with all four corners shown
No one is pointing a finger at you. The licence from the Malta Gaming Authority, held under MGA/B2C/050/2015, obliges this operator to understand where a player's money comes from before it moves through the account, so the question is a condition of the licence and reaches every player equally.
Reviewers accept whichever of these best explains the money in your account.
Useful the moment a verification request appears and you want to know why it came now.
Read this and you will know exactly where your papers stand and what to send next.
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