Malta MGA/B2C/050/2015+61 2 9591 2571
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Need a Hand at Needforslots Casino?

Reach Needforslots Casino support by chat, e-mail or phone, 24 hours a day, 7 days a week, any day you play.

Get Support Now 18+ only. Welcome offer: 190% match up to A$550 + 77 spins. 35x wagering. 33-day validity. Full terms apply.
Paid out today
785,323 A$
5,473 Members at the tables
Needforslots Casino Ltd. (C-49967) holds licence MGA/B2C/050/2015 issued by the Malta Gaming Authority — one of the most rigorous regulatory frameworks in the industry.
The house settles A$73M in player withdrawals every month, with an average processing time of 5 minutes across 11 supported payment methods.
Every session, transaction and personal record is protected by 256-bit TLS encryption, independently verified by Gaming Laboratories International.
Three support channels

You Want an Answer Today

After this you will know which channel suits your question and how fast each one replies.

You Want a Fast Reply
Chat suits quick questions about your balance or a bonus, and an agent usually joins within 5 minutes.
Start Chat
Send Your Details Over
E-mail suits documents and anything detailed; write to [email protected] and replies typically arrive within 6 hours.
Write to Us
Need to Speak to Someone?
Calling +61 2 9591 2571 suits urgent account worries, and someone answers in about 1 minute on AEST time.
Call Support
Six local details

From Malta Licence to an Australian Phone Line

This block settles your local number, your time zone and who supervises the casino.

Reach Us

Australian phone+61 2 9591 2571
Support time zoneAEST
LanguagesEnglish, German, Finnish, Norwegian
Support e-mail[email protected]

Licence

Supervisory authorityMalta Gaming Authority, MGA/B2C/050/2015

Get Help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register (BetStop)
A Fair Hearing

Talk to Us First, Then to the Regulator

Where a complaint goes once support has not fixed it for you.

Complaint by E-mail
Sending a written complaint to [email protected] starts the formal process. Include your account email, the dates involved and what outcome you expected from us.
Will I Learn Why?
Our team reviews your side against the account records and answers in writing. Expect the reasoning behind the decision, not a template, so you can see how it was reached.
Can It Be Reviewed Again?
Unsatisfied with that answer, ask for the complaint to be reviewed at a higher level. Send the original reference so the second reviewer starts where the first left off.
What Comes After Us?
Should our final response still not settle matters, you may take it to the Malta Gaming Authority, our licensing regulator, and it will examine the case independently.
You already know your question

Send Your Request to the Right Team

After this you will have sent your request straight to the team that handles it.

Account

General support and daily questions[email protected]
Document verification and KYC checks[email protected]

Money

Deposits, withdrawals and payment methods[email protected]

Other

Complaints about the service[email protected]
Personal data and privacy requests[email protected]
Business and partnership enquiries[email protected]

When the Game Stops Being a Game

Gambling problems are not something we handle alone, and they are not something you have to handle alone. Three independent services below give free, confidential support to anyone in Australia, whether you play with us or not.

Gambling Help Online. Counsellors there work through what is happening with your gambling and point you to local help that suits you.

Lifeline Australia. Trained crisis supporters listen at any hour if money worries or gambling have you feeling unsafe or hopeless.

National Self-Exclusion Register (BetStop). One sign-up blocks you from every licensed online betting site in Australia, not just this one.

Learn More
Peace of Mind

Who Holds Your Money?

Playing from Australia, you always know which company stands behind the account and which regulator watches it.

Company

Legal EntityNeedforslots Casino Ltd.
Company NumberC-49967 (Malta)
Registered AddressSpinola Road, Msida

Licence

RegulatorMalta Gaming Authority
Licence NumberMGA/B2C/050/2015

Written Contact

Support E-mail[email protected]
Help Without the Runaround

Answers That Save You a Wait

Read this before you open a chat, while the queue clock is still ticking.

trustCan I take my problem further if the answer is not good enough?+
Escalate it. Ask the agent to pass your case to a supervisor, or send the whole thread to [email protected] so it is logged. You get a written response, and if that still falls short you can take it to the Malta Gaming Authority, which issued licence MGA/B2C/050/2015.
trustWhat if my account is still not verified after a day?+
Budget around thirty-four hours from the moment your documents land. Identity, address and payment method proofs are checked together, so send all three at once. Anything blurred or expired restarts the clock, and [email protected] replies with what is missing.
trustWhat if I cannot log in to check my account details?+
Your full name, date of birth and the e-mail address you registered with will do. Add the last four digits of a payment method if money is involved. Nobody here ever asks for your password, so treat any request for one as a red flag and report it.
trustWhy can I not get an answer at three in the morning?+
Someone is always on the other end, because our desks run twenty-four hours a day, seven days a week, on AEST. That covers late nights, public holidays and Sunday mornings. Live chat typically connects in about five minutes, the phone in roughly one minute.
trustWhat if I want to see or delete the data you hold on me?+
Send the request from your registered address to [email protected] and say whether you want a copy or erasure. We confirm receipt, check your identity, then respond within the timeframe set under Maltese data rules. Any data we must keep for licensing stays put.
trustWhere can I find a support agent who speaks my language?+
Agents answer in English, German, Finnish and Norwegian. Write in whichever of those you are comfortable with and you will be routed to someone who speaks it. Everything else, including account disputes, is handled in English.
trustWhere do I go to shut my account for good?+
Ask live chat or e-mail [email protected] to close it, and the account is shut once any balance is settled. Keep it closed, because one account per player is the rule here and duplicates get closed without notice. Gambling Help Online can talk it through with you first.
Three Channels, Seven Columns

Before You Wait Vs. When We Reply

Here is how quickly each channel picks up, whatever hour you happen to be awake.

Live Chat

Chat Hours24 hours a day, 7 days a week
Chat First Reply5 minutes
Time ZoneAEST

E-mail

E-mail Address[email protected]
E-mail Reply6 hours

Phone

Phone Number+61 2 9591 2571
Phone Wait1 minute

What Should I Have Ready?

Line these up first and the first reply usually solves it outright.

  • Registered e-mail address and account number
  • Screenshot of the issue or error message
  • Deposit amount, method and the date
  • Bonus name and the wagering remaining on it
  • Photo ID, address proof and payment confirmation

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